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Question: Do you require a commitment to a minimum number of hours and days a week in order to provide care?

Answer: Our commitment is to the needs of the client. The minimum visit is one hour, which can be scheduled one day a week if that is all the care that is required. If all of the clients needs have been met and completed by the caregiver in less than an hour and there is time left in the hour, we maximize your care-the caregiver will perform any light housekeeping tasks the client may request.

Question: To whom do I contact to have care started?

Answer: A Registered Nurse is available 24 hours a day, 7 days a week to respond to your request for services. We set an appointment with you immediately upon receiving your request for care. At this appointment, a Take Care RN Clinical Supervisor will meet with you to discuss the levels of care that meet your requirements. If it is an emergency and care needs to begin immediately the on-call nurse works with you closely to coordinate schedules and match a caregiver to your needs. On the next business day, a Take Care RN Clinical Supervisor will contact you to initiate a meeting to discuss a care plan going forward. We work with you at all points to meet your needs.

Question: If I have a caregiver that works well with us, are we able to have the same caregiver all the time?

Answer: We believe quality of care is interrelated to consistency of care. Depending on the hours each day and the days of the week you request, it may be possible to have the same caregiver. It is our goal to strive to obtain consistency of care for clients so that we provide the highest quality care.

Question: Do you have live-in caregivers?

Answer: We do not offer live-in service at this time

Question: Are your services covered by Medicare?

Answer: Take Care is not a Medicare agency. We are a licensed private duty home health agency and our licensing/oversight body is the Agency for Healthcare Administration located in Tallahassee, Florida.

Question: Are Take Care’s services covered by insurance?

Answer: Keeping inline with Take Care’s continued commitment to providing clients with all levels of care, we connect clients to our insurance verification department where they will verify your benefits under your insurance policy to determine the amount of coverage for the care you are requesting. We accept assignment of benefits from an insurer. The remaining balance for care that is not covered by the insurer will be billed directly to you.

Question: How will I pay for your services?

Answer: Take Care bills weekly. The invoice sent includes a detailed accounting of the name of each caregiver, the hours they provided care, and the cost of that care.

Question: What if I want to cancel a visit?

Answer: Take Care requires that at least eight-hours notice is given prior to the next scheduled caregiver’s shift. If at that point the client wishes to discontinue services, you must notify the on-call nurse to confirm that future shifts/visits are to be immediately cancelled. You can reach a nurse at Take Care 24 hours a day, 7 days a week. Though the office is closed on holidays and weekends, a nurse available to you at all times. Just call the Take Care office number and ask for the nurse on call.