FAQs About Take Care’s Services
If you have additional questions outside of Take Care’s commonly asked questions, please call us and we will gladly discuss our services in more detail. We welcome your comments and suggestions!
We always encourage a phone call so we can ask questions to better match your care level needs. However, Take Care provides two levels of hands-on care: skilled and personal care. When you meet with a Registered Nurse New Services member, you’ll learn the appropriate level and frequency of care you need. All caregivers are employees of Take Care, not independent contractors.
Our skilled caregivers are either Registered Nurses (RNs) or Licensed Practical Nurses (LPNs). They provide physical and cognitive assessments for you and report their observations to you, your family, and your physician, if warranted. Skilled Nurses provide hands-on care and socialization by transporting you to diversional activities, and may accompany you to a physician appointment and ensure you have up-to-date medical information. The Skilled Nurse also educates you and your family about the medications you’re taking, and can help you administer them.
Perhaps you need assistance setting up your daily medications, a skilled nurse can do that for you.
Our personal caregivers are Home Health Aides (HHAs) and Certified Nursing Assistants (CNAs) who provide hands-on care that includes assistance with bathing, toileting, ambulating, range-of-motion, and transfers.
Do you find a trip to Publix every week is exhausting? Let an HHA or CNA caregiver review your shopping list with you, shop for you, and return to fully stock your kitchen and pantry. They can even prepare meals for the day, or next day as well.
Perhaps you love to lunch with your girlfriends, but you’re finding it more challenging to get in and out of your car safely. Do you find the actual driving and navigating the busy traffic is so energy depleting that lunch isn’t as fun as you remember? Let an HHA or CNA help you into your car, they can drive you safely to your lunch engagement, and get you back home safely.
Our commitment is to the needs of the client. The minimum visit is one hour, which can be scheduled one day a week if that is all the care that is required. If all of the clients needs have been met and completed by the caregiver in less than an hour and there is time left in the hour, we maximize your care-the caregiver will perform any light housekeeping tasks the client may request.
A Registered Nurse is available 24 hours a day, 7 days a week to respond to your request for services. Call us at (941) 225-2455.
We set an appointment with you immediately upon receiving your request for care. At this appointment, a Take Care RN Clinical Supervisor will meet with you to discuss the levels of care that meet your requirements.
If it is an emergency and care needs to begin immediately the on-call nurse works with you closely to coordinate schedules and match a caregiver to your needs. On the next business day, a Take Care RN Clinical Supervisor will contact you to initiate a meeting to discuss a care plan going forward. We work with you at all points to meet your needs.
We believe quality of care is interrelated to consistency of care. Depending on the hours each day and the days of the week you request, it may be possible to have the same caregiver. It is our goal to strive to obtain consistency of care for clients so that we provide the highest quality care.
If a client has a preferred caregiver, our RN Clinical Supervisor categorizes and tracks their preferences and communicates this to the Scheduling team. Our Scheduling process is personalized to our client’s needs.
Take Care is a licensed private-duty home health agency. Our licensing/oversight body is the Agency for Healthcare Administration, located in Tallahassee, Florida. While Take Care is not a Medicare agency, our caregivers and nurses do often complement services provided by Medicare. Click here to learn more about Take Care’s services.
Please contact our team to discuss your particular situation, and we will be happy to explain how we can help you or your loved one receive additional support at home. Please call us at (941) 927-2292 or send a message. A member of our team will contact you as soon as possible to learn more about your needs and explain how Take Care can help.
Keeping in line with Take Care’s continued commitment to providing clients with all levels of care, we connect clients to our insurance verification department where they will verify your benefits under your insurance policy to determine the amount of coverage for the care you are requesting. We accept assignment of benefits from an insurer. The remaining balance for care that is not covered by the insurer will be billed directly to you.
Long-Term Care Insurance policies can be complex and challenging to translate into the actual coverage and benefits for home health care and geriatric care management services. Let Take Care’s insurance experts take on this vital role in bridging this gap.
Our New Services team members will gladly meet with you to review your long-term care insurance policy. The review allows us the opportunity to identify your scope of coverage and guides you on the balance of care to best utilize your policy to your benefit.
Once care commences, our insurance staff then coordinates processing the claim. Take Care completes all necessary paperwork and bills the insurance company on your behalf.
We Assist in Utilization & Coordination of Long-Term Care Insurance
- Assist in opening a claim
- Verification of insurance
- Filing claim
- Collecting directly from insurance company
Common LTCI Providers
We have in-depth experience working with the following providers. Please know our support and reach is not limited to those listed.
- AF & L Insurance Co.
- Bankers Life and Casualty Company
- John Hancock Mutual Life Insurance Company
- MetLife Insurance Company
- Northwestern Long Term Care Insurance Company
- Prudential Insurance Company of America
- SHIP (Senior Health Insurance Company of Pennsylvania)
Take Care Home Health mails or emails invoices weekly. The invoice sent includes a detailed accounting of the name of each caregiver, the hours they provided care, and the cost of that care. Payment is due upon receipt.
Forms of Payment Accepted
- ACH debit
- All major credit cards
- Long-Term Care Insurance
Take Care Advisor Invoicing
Take Care Advisor bills monthly and includes a detailed, itemized listing of services provided.
Take Care requires that at least 8-hours notice is given prior to the next scheduled caregiver’s shift for a cancellation of a specific visit or shift of services. This also includes a change of care hours. Call (941) 225-2455 and ask to speak with a nurse. If you reach our auto-attendant after hours or on weekends, just dial #1 when prompted and a nurse will return your call within 15 minutes.
If a client wishes to discontinue all services, one must notify a nurse to confirm that future scheduled care is to be immediately cancelled. Services must be cancelled 8 hours prior to the start of the scheduled care.
A Take Care nurse can be reached 24 hours a day, 7 days a week.
Though the office is closed on holidays and weekends, a nurse is immediately available to you at all times and returns calls within 15 minutes.
Take Care often provides around-the-clock, 24-hour support for our clients; however, our team members do not provide “live” in client residences.